Privacy Policy

1. Introduction

At TechInspecta, we value the privacy, confidentiality, and security of all personal and business information shared with us. This Privacy Policy explains how we collect, use, store, protect, and manage information obtained through our website, contact forms, service enquiries, business communications, and other digital channels.

TechInspecta is committed to handling information responsibly and transparently. As an engineering, inspection, testing, and industrial services company, we understand the importance of confidentiality, especially when dealing with client projects, technical documents, inspection reports, quotations, certifications, and business-related information.

By using our website or submitting information through our online forms, you agree to the practices described in this Privacy Policy.

2. Information We May Collect

When you visit our website or contact TechInspecta, we may collect different types of information depending on how you interact with us.

This may include:

• Full name;
• Company name;
• Job title or department;
• Email address;
• Phone number;
• Project location;
• Type of service requested;
• Information provided through contact forms or quotation requests;
• Technical or project-related documents voluntarily submitted by the client;
• Website usage data, such as pages visited, browser type, device type, and general location data;
• Any other information you choose to provide when communicating with us.

We only collect information that is necessary for communication, service delivery, quotation preparation, project evaluation, customer support, and business relationship management.

3. How We Use Your Information

TechInspecta uses collected information for legitimate business and service-related purposes.

We may use your information to:

• Respond to enquiries submitted through our website;
• Prepare quotations, proposals, and technical offers;
• Understand client requirements and recommend suitable inspection or engineering services;
• Communicate regarding ongoing or potential projects;
• Schedule inspections, audits, training, testing, or consultancy services;
• Prepare reports, certificates, project records, and service documentation;
• Improve our website, services, and client communication;
• Send relevant business updates, where appropriate;
• Maintain internal administrative, financial, and quality management records;
• Comply with applicable legal, contractual, regulatory, or professional obligations.

We do not sell, rent, or trade personal information to third parties.

4. Confidentiality of Client and Project Information

As part of our work, TechInspecta may receive sensitive business, industrial, technical, or project-related information. This may include drawings, specifications, inspection records, equipment details, operational data, certificates, photographs, reports, procedures, or other confidential documents.

TechInspecta treats such information with strict confidentiality and uses it only for the purpose for which it was provided. Access to client information is limited to authorized personnel, inspectors, technical specialists, consultants, or approved service providers involved in the delivery of the requested service.

We take reasonable steps to ensure that confidential information is protected against unauthorized access, disclosure, alteration, loss, or misuse.

5. Sharing of Information

TechInspecta may share information only when necessary and appropriate for legitimate business purposes.

Information may be shared with:

• Internal staff and technical teams;
• Approved inspectors, engineers, consultants, or subcontractors involved in service delivery;
• Certification bodies, laboratories, or technical partners where required for project execution;
• IT service providers supporting our website, email systems, hosting, or data storage;
• Government authorities, regulatory bodies, or legal entities where required by law or contractual obligation.

Any third party that receives information from TechInspecta is expected to handle it responsibly, confidentially, and only for the intended purpose.

We do not disclose client information for unrelated marketing or commercial purposes.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience, analyze website performance, and understand how visitors interact with our pages.

Cookies may help us:

• Improve website functionality;
• Measure website traffic;
• Understand which pages are most visited;
• Improve content, layout, and navigation;
• Support security and performance monitoring.

Users may choose to disable cookies through their browser settings. However, disabling cookies may affect certain website features or performance.

7. Data Security

TechInspecta applies reasonable technical, administrative, and organizational measures to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include:

• Restricted access to business and client information;
• Secure storage of project documents;
• Controlled communication channels;
• Use of password-protected systems;
• Internal confidentiality practices;
• Careful handling of technical and commercial documents.

Although we take reasonable steps to protect information, no online system, email communication, or digital platform can be guaranteed to be completely secure. Users are encouraged to avoid submitting highly sensitive information through unsecured channels.

8. Retention of Information

TechInspecta retains personal, business, and project-related information only for as long as necessary to fulfil the purpose for which it was collected.

Information may be retained for:

• Responding to enquiries;
• Preparing quotations and proposals;
• Executing inspection, engineering, training, or consultancy services;
• Maintaining project records;
• Meeting contractual, legal, tax, audit, or quality management requirements;
• Supporting future service follow-up or client relationship management.

When information is no longer required, we may securely delete, archive, or anonymize it in accordance with our internal procedures.

9. User Rights

Users may contact TechInspecta to request information about how their personal data is being handled.

Depending on the circumstances, users may request:

• Access to personal information provided to TechInspecta;
• Correction of inaccurate or outdated information;
• Removal of information no longer required for legitimate business purposes;
• Withdrawal of consent for certain communications;
• Clarification on how information is collected, used, or stored.

Requests will be reviewed and handled in a reasonable manner, subject to applicable legal, contractual, operational, or regulatory requirements.

10. Email Communication and Marketing

TechInspecta may use contact details provided by users to respond to enquiries, send quotations, communicate about projects, or share relevant business information.

We may occasionally send updates about our services, capabilities, training programs, inspections, or company news. Users may request to stop receiving promotional or non-essential communications at any time.

We do not use personal information for spam, unauthorized marketing, or unrelated commercial activities.

11. External Links

Our website may contain links to third-party websites, platforms, or resources. TechInspecta is not responsible for the privacy practices, content, security, or data handling procedures of external websites.

Users are encouraged to review the privacy policies of any third-party websites they visit through links provided on our website.

12. Updates to This Privacy Policy

TechInspecta may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or internal data protection practices.

Any updates will be published on this page with a revised “Last Updated” date. Continued use of our website after updates are posted means that users accept the revised policy.

13. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or the handling of personal information, please contact us:

TechInspecta, Lda
Email: info@techinspecta.com
Phone: +258 85 02 80 000
Address: Av. Amílcar Cabral, 1254 Maputo – Mozambique
Website: www.techinspecta.com